Sea Green Natural Cleaning FAQs
Q: What supplies do I need?
A: We arrive at your home with our own cleaning supplies and equipment; however for cleanliness reasons, Sea Green Natural Cleaning, LLC requires that each client supply their own toilet bowl brush.
Q: What cleaning products do you use?
A: We take a thoughtful approach to every home we clean. Our team uses a combination of eco-conscious and effective products such as white vinegar, Bon Ami, hydrogen peroxide, and rubbing alcohol. These products allow us to clean thoroughly while being mindful of your home, your family, and the environment. If you have specific preferences or sensitivities, we’re always happy to accommodate.
Q: What should I do to prepare for my cleaning?
A: Please put away toys, personal items, and clutter.
Q: Do I need to be home when you clean my home?
A: It’s your choice. Some of our clients remain at home while we perform our services, while others leave us a key in a safe place at each visit.
Q: What should I do with my pets?
A: Most people have pets. We are used to working around them. If your pets tend to get anxious around strangers, it would be best to keep them in an enclosed area during the first cleaning visit or until they become accustomed to the house cleaners. If you have treats, we’ll be glad to give them to your pets as well. We’ll be happy to take your dog for a walk as long as he or she are trained and friendly.
Q: How will you enter my home on my scheduled day of cleaning?
A: You can leave a key under a door mat or in the mail box the day of cleaning or you can give us the code to the garage. Please do whatever makes you feel most comfortable.
Q: How do I pay for my cleaning service?
A: We take Venmo, Zelle and QuickBooks. Payment is due in full on the day of service.
Q: What if I have scheduled professionals coming to my home?
A: If you have contractors/plumbers, etc. coming to your home, feel free to schedule them at the same time as your scheduled cleaning but please inform us in advance. We’ll be happy to let them in for you.
Q: What if I am unsatisfied with my cleaning?
A: Our foremost concern is your satisfaction. If for any reason you are not happy with any of our cleaning services, we will be more than happy to return to your home at your convenience and re-clean any area that you feel did not meet with your specifications.
Q: What cities do you serve?
A: We offer our residential cleaning services in the areas surrounding Surf City, North Carolina. But that’s negotiable. Contact us at 203-710-3188 if you are further away. If we can accommodate you, we’ll be happy to work with you.
Q: What is your cancellation policy?
A: We require at least 24 hours’ notice for any cancellations. If proper notice is not provided, a fee of 50% of the full service price will be charged.
Q: What happens if you can’t access my home?
A: If we are unable to access your home due to a non-working code or no one being available to let us in, we will attempt to return later the same day if our schedule allows. A lockout fee of $25 to $50 will be applied.
Q: What cleaning products do you use and are there any risks?
A: We use natural products including vinegar and hydrogen peroxide as part of our cleaning process. These are used carefully and in limited amounts. However, certain surfaces such as marble, granite, flooring, and other stone materials can be sensitive and may be damaged if not properly handled. Please let us know if you have any concerns about specific surfaces in your home.
